This Privacy Policy explains in detail how Dankoleum S.T process the data submitted by you via this website (https://www.dankoleum.com) or any of the social media pages used by Dankoleum S.T. In this case, Dankoleum S.T. acts as a data controller and is responsible for your personal data. By submitting your data to us, you warrant that you are at least 16 years of age.
Dankoleum S.T. reserves the right to modify this Privacy Policy at any time and without notice. The users of Dankoleum services are strongly advised to keep up to date with information in this policy by frequently visiting this page.
Legal Entity: Dankoleum
Postal Address: Unit 5, Youngs Court, Charlotte Despard Avenue, London SW11 5JD , United Kingdom
Telephone: +44 7960 710 177
E-mail: manager@dankoleum.com
All the data submitted by you on this website falls under the General Data Protection Regulation (GDRP) 2018. For it to adhere Dankoleum S.T. acts as a data controller or data processor which is under applicable Data Protection Law. As defined by Data Protection Law your personal data will be processed only if:
- you consented to it being processed,
- usage of said data is necessary for the performance of the contract between us e.g. us providing proper services where the processing of your data is necessary.
In addition to the above several security measures have been put in place to prevent your personal data from being displaced, disclosed, wrongly used, or accessed without authorisation. In case of a very likely breach of the security, you will be duly notified.
Dankoleum S.T. only collects data that is deemed to be essential for rendering services. The data is collected through forms on the website and contains the minimum of necessary information e.g. name, surname, delivery address, billing address (if different), phone, and email. This data also known as Customer Data, is kept to process the order and for future reference. Dankoleum S.T. never shares this data with any third party.
Payment details such as credit card details are displayed on a separate, secure form and are not retain at all. They are checked for validity by a Credit Reference Agency, which simply informs a customer whether his payment has been processed or not. The Credit Reference Agency uses the standard procedure of encrypting sensitive financial data. You should also make sure to protect yourself against possible unauthorised access to your online account by avoiding to use a shared computer or, if you have to use it, to sign off.
Occasionally both Customer and Payment details can be collected over the phone if the customer chooses so. Even in this case, however, the payment details are not retained, because they are processed using the Credit Reference Agency’s virtual payment terminal.
Besides the above, the customer details can be used in:
- various reports which can help Dankoleum S.T to improve their website,
- creating discount options for returning customers,
- to investigate eventual queries and problems, had they arisen.
We might email you updated information about our products as well as a new addition, but ONLY with your prior agreement to do so. By default once when your order has been processed with us, no additional information will be sent to you. Once you’ve chosen to receive promotional emails you will be able to opt-out of it anytime you like.
We do not, nor we have any intention to do so in the future, collect any of your personal data which refers to your race, religion, sexual orientation, political affiliations, health, and similar. We also do not collect any information about criminal convictions in the past or present. Only personal and payment data we ever collect is a minimum required to a successful conclusion of the contract e.g. completing your order.
The data that we need to retain to successfully process customer’s requirements will be retained for six years after the customer’s last order. That is required by current law for tax purposes.
The company’s policy is not to reveal personal data under any circumstances, however, there are situations when we are forced to, and they are:
- with our business partners, e.g. shipping companies, with whom we have to cooperate to fulfill your order
- with government bodies that require us to report our activities.
- with professional advisers such as solicitors, insurers, and auditors.
- with Credit Reference Agency to whom we have to transfer your data in accordance with the law.
In each of these cases, we will make sure your data not to be disclosed further.
On a very rare occasion, we may need to transfer your information to the countries outside the European Economic Area (EU countries plus Norway, Iceland, and Liechtenstein). If that happens, we will make sure to apply certain safeguards that will ensure the best degree of security possible. This will occur only if EEA deemed that country in question can provide an adequate level of data protection. If we assume that the security safeguards cannot be introduced, we will then contact you and you will have a right to withdraw your consent.
As an individual or organisation, you have certain rights in relation to your personal data which are set out in Data Protection laws. Those rights include but are not limited to the following:
- right to request access, modification, deletion, transfer of data
- right to withdraw the consent if you see fit
- right to request a copy of your personal data
- right to object to the processing of your personal data.
The rights above are only the most relevant ones. The full list and explanation you can find on the website of the Information Commissioner’s Office (ICO) – https://ico.org.uk.
If you want to exercise any of these rights please contact Dankoleum S.T. We will have to imply a security check on you to confirm your identity. Once when it is confirmed, we will help you with further developments.